Chrysalis won a Bronze for Best Results of a Learning Program at Brandon Hall Group’s HCM Excellence Awards 2020.
We have been working with a large private player in the BFSI space on a 4-year impact journey designed for customer facing teams.
The journey was designed to create measurable impact on key bank metrics through Customer Facing Teams, Branch Heads and Backend Support Teams.
The key skills that have been at the center are customer service skills and the behaviours associated with them that ultimately resulted in Deepening of Customer Relationships and Brand Ambassadorship.
